FAQ

Q: Where are you located?

A: We are located in the Terra Linda neighborhood of San Rafael, California. When you place an order, you will receive an email confirmation with our address and more pickup details. Please note, we are a cottage food operation and do not have a storefront or traditional ‘open hours’.

Q: What is a Cottage Food Operation?

A: As a permitted Cottage Food Operation, i am fully licensed, permitted and insured to run my bakery business out of my home, selling my county approved baked goods. I hold a Food Handler’s Certificate, a business license, and a Class ‘A’ Cottage Food Operation Permit (CFO #L15622)

Q: How do I place an order?

a: bread and pastry preorders can be placed via the online shop up to 7pm on Tuesdays for bread and 7pm on wednesdays for pastry before a bake day (typically every Thursday).

Q: where do you source your ingredients?

we source our organic flours & sugars from keith guisto bakery supply (central milling) & capay mills. we use organic milk & cream from straus creamery and organic eggs & european style butter from skippy’s egg store in petaluma. fresh produce is always organic and selected from local farmer’s markets and/or through trade with neighbors and local small farms. you can read more about the purveyors we work with here

Q: What are baker’s choice items?

a: every week, we visit the Sunday civic center farmer’s market and select ingredients to feature in our focaccia and pastries. if you don’t want to be surprised, flavors are posted by Sunday afternoon for the upcoming week. we also send out an email with the full menu on mondays, including any rotating specials for the week.

Q: What if I forget to pick up my bread/order, will I still be charged?

A: Yes. Why? making bread is a multiple day endeavor and if we don’t hear from you, we assume you’ll be coming by to pick up your bread. If you’d like to make alternate arrangements (such as a special pick-up time or have a friend pick up the bread) just shoot me an email and we can work something out. any orders not picked up by 7pm without any communication may be donated to the local community fridge. 

Q: When is my order ready for pick up?

A: Order pickups for will be ready between the hours of noon-7pm on Thursday’s. please contact us directly to make specific arrangements if you are unable to pick up during this pick up window. Bake Sales, special/holiday orders and/or Saturday pastry box Orders may have different hours, so please refer to your order confirmation email for pickup details.

Q: I’m not home/available on Thursday’s, can I get my bread on a different day?

A: We want you to have the freshest bread possible, and Thursday is our baking day for bread. If you have a special request/order, please contact us about custom orders. Other pastries can be special ordered for pickup Monday-Saturday via our special order page

Q: How do I pay for the bread?

A: You can order and pay online with your credit card or you can also sign up over email and pay cash in person or with Venmo (@luckypennybread). Please note that there is a $15 order minimum for online orders. Orders under $15 can be placed via email and can be paid via Venmo or cash in person.

Q: Is my payment information secure? I forgot my account password, can you help me change it?

A: All transactions are processed via Stripe, a third party payment processor. As such, we do not have access to your payment information saved in your account. We are unable assist with changing payment information or passwords. If you are having trouble signing into your account, please use the password reset option available via the sign in page on our homepage. You also have the option to check out as a guest without saving any payment information.

Q: I have an allergy, can I make changes or requests to my subscription?

A: Short answer: Unfortunately, no.    

Long answer: We are a very small operation and only have a limited capacity for our orders, so special requests cannot be accommodated. If you have a sensitivity to certain ingredients, our recommendation would be to stick with our Country Levain. However, if you have a severe allergy to nuts, dairy, eggs, or sesame seeds, please be aware that all bread is mixed, baked and prepared in the same areas as these ingredients and I wouldn’t consider any bread/pastries safe from potential cross-contamination.

Q: How do your bake sales work?

A: Bakery Pop-ups around marin typically fall on a saturday and locations vary. due to space limitations at venues, we are unable to take preorders.

NEIGHBORHOOD bake sales are special events usually held on Saturday mornings here at the bake shop. Pre-orders can be placed through the online shop and will guarantee that you will get the bread and pastries you want. Pre-orders generally close on Thursday around 10pm. neighborhood bake sales will also have bread and pastries available on the morning of on a first-come, first-serve basis - if I won’t have extras, I always announce it in my emails and here in the Upcoming Bakes section of the home page.

Q: I placed a pre-order for a bake sale, but I can’t make it! Can I cancel my order?

A: I understand that life happens and you may not be able to pick up an order. Please let me know as soon as possible (email is best! sarah at luckypennybread dot com) and we can either make other arrangements, or if given at least 24 hours notice (so 10am the day before a bake sale), I can issue a refund and make your items available to others during the bake sale. I will send reminder texts by 11;30am (on bake sale day) for any orders that have not been picked up and if I have not heard from you by Noon on the day of the bake sale, then I will have to assume that you won’t be picking up your order and your items will be donated.

Q: I have a birthday/event/party, can I place a custom order for bread/pastries/cakes/cookies?

A: Yes, I love helping make your events special! if you are looking to order a cake, unfortunately cake orders are currently on pause. For all other inquiries, you can contact me directly by emailing through the contact page to inquire about availability and pricing for other items. We also offer a menu of pastries that can be ordered via our Special Order page. Special orders are subject to availability and require a minimum 48 hours advance notice (large orders of 2 dozen or more items may need more notice).